Shipping, Color Correction and Other Policies

Our goal is to provide high quality quantity prints at the best price. In order to do this, we have some simple policies to help make sure that we are able to fulfill this mission.

Shipping

All orders ship for a $7.95 flat rate within the continental US. We ship most orders via USPS Priority Mail which is generally 1-3 days. We have found Priority Mail to be an excellent and surprisingly fast shipping method.

Shipping to locations outside the continental US, including Alaska and Hawaii will be charged at full cost.

Most orders are completed and ready to ship within 24 hours, though they may not ship til the next day depending on when your order is received and when our USPS pickup is scheduled.

We also offer 1-2 day Express Mail shipping at either $35.00 or the actual cost, which ever is more.

Color Correction

We offer color correction on all orders for an additional $.50 per image. We highly recommend you ask for color correction unless you know that you are good at it and have color corrected your images on a quality monitor that has been calibrated.

Please keep in mind that correcting jpeg images is not the best way to go and that there is only so much correction that can be applied to an image. If your images are shot in the wrong white balance, or are very under or over exposed, they may not be salvageable.

Album prints can be corrected on our end to a certain extent though we do not recommend it.

Billing

Orders will not be completed until we have complete billing info and your card has been charged. Generally we charge the total amount for your order immediately prior to printing your order. Should your billing info not work for one reason or another, we will contact you for additional information.

Copyright Laws

Photos taken by a professional photographer generally have an implied copyright - that is the image is owned by the photographer, even if the photographer has sold a print to you. We respect this copyright and will not copy or duplicate images that we suspect are copyright protected - even if there is no visible copyright mark. We will only duplicate these types of images if there is a written letter from the photographer giving us permission to do so. The customer further agrees to hold harmless and indemnify Fromex Photo Lab, Inc./Qprints.com for any costs or judgments resulting from claims for copyright infringement by the owner or his agents.

Shipping Damage and Order Issues

We take great pride in our work, but mistakes do happen - let alone shipping damage. If your order has been damaged during shipping, please contact us immediately and let us know the extent of the damage, what needs to be redone, and any info you can about the shipment that may have led to the damage. We may ask for pictures, and may request that you return the order for inspection.

For orders that have been completed improperly, please let us know what was wrong, and we will gladly redo the order and get it back out to you. Again, we may issue a call tag thru UPS so we can inspect the order.

It is your responsibility to ensure that images sent to us are suitable for printing, and that you have ordered the correct quantity, and have approved the final price of the order. We generally do not refund orders. We will redo an order to fix a mistake or to replace damaged prints.

We will not issues refunds for images that are ordered that you decide you do not want, or quantities that you enter incorrectly.