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Video Tutorials - ROES Online Ordering System

ROES Ordering System - Intro Video
This is a quick 6 minute video on our online ordering system - ROES. Goes over most of the basics like loading images, changing catalogs, choosing sizes, cropping, borders, mounting options and the checkout process.

ROES - Online Ordering System Help

ROES is an application that runs on your computer that allows you to choose different products and print sizes that we offer, crop your images, specify quantities etc. It is a very comprehensive ordering system and works very well. It can be a little confusing the first time you use it, so below are some ROES tips and tricks.

The Initial Screen

The first time you launch ROES you will see a pop up info screen - please fill out all of the fields. The first line asks for your Customer ID - if you do not know what your Customer ID is, just put NEW USER. Once you have been added to our system you will receive an email with your Customer ID - and you can then click the My Info button the next time you use ROES to enter it in.

The Three Basics

At its simplest, there are three main things to using ROES:

1. Choose Image Folder - In the bottom right corner is a button that says "Choose Image Folder..." click that and a file browser window will open up and allow you to choose a folder full of images to import.
2. Catalogs - Our most popular prints are on Pro Luster, but you can also order Glossy or Pearl. To choose something besides Pro Luster, click the drop down below the list of Print Sizes and you will see the choices available.
3. Print Sizes - The list of Print Sizes available in any given Catalog is along the left side of the screen. As you change Catalogs, this list will change. Please note that the price next to each Print Size is the price for quantities less than 99. As you order more images, the price on the final order summary screen will be correct, but the price next to the Print Size will always be the 99 or less price.

Adding an Image to the Order

To order prints of an image:

1. Select the Print Size you want on the left side, making sure you are in the correct Catalog.
2. Drag the image into the center area from the list of images on the right that you imported with the Choose Image Folder button. The box you see in the center represents the Print Size you have chosen on the left.
3. You can move the image within the crop area by clicking and moving your mouse around, you can also crop by using the scroll wheel on your mouse or by moving the Zoom slider.
4. Once you are finished cropping you can set the quantity you want, and then click the Add to Order button.

Completing an Order

When you are done adding prints:

1. Each time you add a print to your order the image in the center crop area will clear (except in the Unit/Package Prints Catalog).  So when you are all done, the center area should be clear.
2. Click the "Review and Complete Order button and you will be taken to the next screen where you can review your order.
    

Order Summary

After you click the Review and Complete Order button, you will be taken to the order summary screen.

1. Along the left side will be thumbnails of each image ordered, with an Edit link and a Delete link - if you need to edit the photo (cropping for the most part) click where it says Edit and you will be taken back to the main ROES screen with that image and size loaded and you can crop or rotate the image as needed. You will then see a Save button. If you need to delete the image, click where it says Delete and it will be removed from the order.
2. To the right of the thumbnail you will see the file name and size ordered as well as the quantity. You can update the quantity as needed. To the right of the quantity you will see the price per print which updates automatically as you change the quantity. This is the correct price you will be charged for that quantity and size.
3. Underneath all the thumbnails you will see the basic order options such as shipping info and color correction. Please understand that unless you select color correction, your order will be printed as is without any enhancement.
4. After you have done the order options, you can leave any special instructions for the order by clicking the Special Instructions button. When you are all ready to send the order, click the Complete and Upload Order button. From there you will be taken to the final checkout steps which are basically to collect your billing info and then begin uploading the order.

Please note - your order will be shipped to the address you specify in the My Info tab in the main screen of ROES.